Customer Referrals, Recommendations, & Testimonials

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May 23, 2012

The service was great, Jackie is the best. I got better service buying a used Rolex from Grey&Sons then I did buying a new Rolex from Mayors. Thank you Jackie I will be back.

Brian Miller,
Miami,fl

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May 17, 2012

Robert, I would like to thank you once again for the prompt, helpful and efficient manner in which you handled my recent purchase. I am completely satisfied with my watch and the accompanying materials. This is my third purchase from Gray & Sons but it will very likely not be my last. Through your efforts the whole transaction took less than 48 hours and I further appreciate your straightforward and informed answers to my uninformed questions. You are an excellent representative of Gray & Sons and I look forward to working with you in the future. Please feel free to forward this to officers of the company or have them contact me if they wish.

Warm regards,

Andrew P.
Falls Church, VA

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April 3, 2012

Rich,

just a note to inform you the watch arrived at my office today as you promised. I immediate took the watch to my local friend and Rolex dealer for it to be sized and examined. Both his professional review and my amateur one resulted in the same conclusion; wow. The watch was not as advertised; it was far better. Thank you for your time and assistance in procuring for me this timeless Rolex. It will not leave my wrist for many work day to come. You need not worry about receiving it back within 10 days. . . . . . . . or ever.

Ed

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March 13, 2012

To whom it may concern,

I bought I watch from your salesperson Jeff a few weeks ago and I wanted to commend you on the experience. I am not an easy person to please and I have nothing short of disdain for sales people who fail to realize that people buy from people that make the buyer feel comfortable.

From start to finish Jeff has been a pleasure to work with. He was knowledgeable, helpful, and genuinely cared about his product not only up to the purchase but after the sale as well. He is the type of salesperson who not only sells his product but creates loyalty. I can honestly say the next watch I buy will be from Jeff.

Adam
Boston, MA

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March 10, 2012

Keith,

I would like to share an experience I have had with your company.

Wanting to sell my 1996 Breitling Jupiter Navitimer, I filled out your on-line form and quickly received a budgetary quote I liked, and then got box/paperwork to send it in. So far so good, and the speed was impressive. Then I got a call one late afternoon with the message that the watch had been received, but it was too late in the day to have it appraised, so I would be contacted the next day. Now I am really impressed!

Sure enough, next day I get a call and the message is very clinical: "we are not interested in your type of watch and will be sending it back" and when I ask the person what is wrong (you had expressed an interest by giving me a quote) he simply stated. "I don't know, I was just asked to make the call to ensure you are home to take delivery". Now I am puzzled. Then upset...why make me go through the hassle ? Boy, am I planning a nasty letter.

The following day I get a call from your Joe the Watchmaker. He took it upon himself to make sure I understood what was happening; he was concerned somebody may have conveyed a message that my watch was a 'fake' and that's why GS was not interested. Joe explained that for a while Breitling used Japanese quartz movements in a range of watches and that therefore the resale value was not that good (it no longer is pure Swiss watch) and that GS did not see a market in this. Now I know. I can appreciate a good reason. In fact I was so pleased with Joe, I asked him to service the watch (fix the problem with the second hand, polish the metal etc.) and he did a swell job.

My faith in your company's professionalism is not only restored, but greatly elevated. You run a good business and next time I am in need of buying / selling a high end timepiece you are the incumbent. Heck, I may even come down to visit you from Michigan (but only if it is winter).

Take care,
Alex

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Feb 10, 2012



"I always received excellent service from everybody here!"!"

Salvator Mora. El Salvador

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January 20, 2012

Good morning Jackie,

Just received the watch... I am very happy with the professionalism of the whole experience. I am also really impressed with the box you sent too... so nice! I'm sure my fiancee will love the watch too... its really quite feminine!

Thank you again for making the deal work.
I look forward to all our future purchases with Gray & Sons!

Kind Regards,

Ken S.

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Jan 10, 2012



"Jackie is a very charming and beautiful person. She attends to us extremely well and that is why we come here frequently. We feel like family here!"

Vernon G. Nicaragua
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Jan 2, 2012



"The best place in town to buy or sell pre-owned timepieces!"

Erik Cavanagh
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Dec 24, 2011



"Gray&Sons rooftop is my first stop every year to pick up gifts for the very best boys and girls!"

S. Claus
North Pole, Fl

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Dec 22, 2011

Dear Mr. Finlinson,

Thanks for your help in expediting our recent purchase of the Cartier Pasha watch. We have bought many used luxury watches in the past, but never has a watch been presented in such a professional and beautiful manner. It looks brand new!

We are very pleased with Gray & Sons and will turn to you in the future for all our watch purchases.

Regards,

Rich & Susan P.

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Oct 2, 2011



"Such a nice experience. Jackie is wonderful and Agnieszka is great!"

Isabel A.
Sunny Isles, Fl

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Nov 15, 2011



"I have been a customer of Gray&Sons for 20 years. The attention that Jackie gives me is special and exceptional. I feel right at home here!"

Luiz M. Miami Beach, FL
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Oct 8, 2011



"Very polite and professional personnel. Jackie and Agnieszka get a 10+ for service!"

Outs Halme Finland
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Sept 29, 2011



"I love watches, and the selection and service at Gray&Sons in the BEST!"

W.M.
Miami, Fl

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Sept 24, 2011



Another satisfied customer, Sterling Ferguson.

Sterling Ferguson
Miramar, Fl

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Sept 13, 2011



"Wonderful! Nice serious business people!"

Lazaro A. Fernandez.
Coral Glables, Fl

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August 14, 2011

Joe,
G'day Mate!!,

Today I finally received my watch thanks to FedEX holding it for over a week. I am so happy with the job you guys did - the watch looks like new, thank you very much! Thanks for the catalog also, my wife is pouring over it with grandiose ideas of purchasing a watch!!

Thank you once again I am so happy!

Kind Regards,

Graeme S.

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August 10, 2011

Jose,

I received the watch this morning. Thank You. Great packaging. Great Shipping. Superb watch. Matches my new boat... lol. Thanks again for everything.

Regards,

Patrick K.
Seattle, WA

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July 28, 2011

Jose,

I wanted to take time to thank you for a smooth transaction and for keeping your word on the prices quoted - as well as making me feel comfortable sending to you "blindly", if you will.

I realized that Gray & Sons is a very reputable establishment, however I've never completed a transaction in this manner. Again, Thank you - and I will certainly do business with your company again if the opportunity arises.

Regards,

Henry Yee

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July 21, 2011



Jackie shows Bernando P. and Camila C. a timepiece.

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July 15, 2011

Hi Rich,

Thank you so much for sizing the watch, I LOVE it.. and thank the jeweler too, 'cuz I am sure it wasn't easy... Also, thanks for fixing the other watch too, kinda forgot about that one because it wasn't working... so it was fate that I needed to send it to you for comparison sizing.

I LOVE your catalog, you have some Beautiful things, but I am partial to estate petite diamond watches and I fell in love with this one, so Thanks again, I expected to get the watch today, but it actually came yesterday, so pleasantly surprised!!

Have a wonderful summer and when I "Win the Lottery" I will definitely be buying more from you!!

Katrina B.
North Kings Town, RI

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July 13, 2011

Hi,

I am sending you this note to let you know how pleased I am with the repair work you performed on my Rolex President. I received the watch yesterday and found that every detail had been addressed. Thank you to every one of your staff and especially "Joe" in service for such a fine job.

Best Regards,

W. David D.
Lake Geneva, WI

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July 10, 2011



"Dealing with Jackie and with Gray&Sons was an absolute pleasure. We had been searching for the perfect engagement ring and finally found it! Thanks for everything!"

Hara Rosen & Daniel Berger.
Miami, Fl

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June 21, 2011

Dear Joe,

Thank you so much for your assistance in helping me find a winding pinion for my Girard Perrigoux watch. Everyone told me that it would be impossible, but the impossible is possible with you and the G&S team. In all my dealings with G&S, I've always been treated fairly & with respect. I will continue doing business with a company that values its clients. Hopefully, you will profit from my referrals too! Its always a pleasure doing business with G&S.

Best Regards,

Donald W.
Erie, Pennsylvania

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June 20, 2011



Thank you Fiorella Zagara for visiting us!

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June 16, 2011

Jose,

I want to thank you for the care with which you sent out my watch. It was quite a surprise to open another beautiful Gray & Sons box. Been too long! (Ha!) Chance made the right choice - with your help , of course!

Dana W.

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June 9, 2011

Gentlemen,

The Concord watch we purchased is a really excellent timepiece. If this is an example of the merchandise that Gray & Sons offers the customers, you certainly do an outstanding job. While jewelry purchases are not something that we do every week or so, I can assure you that before I buy another watch, ring or other jewelry, G&S will be the first place that I call.

Jose, I want to personally thank you for the cooperation and assistance that you gave me in selecting this watch. Customer service is something that I take very seriously and judging from the assistance and the time that you gave to me, I believe that G&S share my feelings. I look forward to my next purchase from G&S.

Jerry E. G.
Daphne, AL

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March 18, 2011

Just when I'm about to say, good customer service is a thing of the past........... what a nice surprise it was to deal with you! I wasn't expecting anywhere near the service you provided. The initial shipment, return and refund; Could not have been better. Wish you guys were here in Washington State. Thanks again.

Dennis T.

George L.
Milton, WA

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March 8, 2011

Great customer service both over the phone, and through e-mails. I definitely felt like a valued customer. It was very reassuring as a first timer here; Rich stayed in touch with me throughout the process. Other than that, the watch I purchased, a pre-owned Tag Heuer Carrera, was in absolute pristine condition. It is just plain beautiful, and Gray & Sons even adjusted the size to 7 inches before shipping it out to me. If you want a beautiful watch, and want to save hundreds of dollars, don't hesitate on buying from these guys. They're professionals, and provide an excellent product. I plan on buying from them again soon!!!

George L.
San Jose, CA

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January 22, 2011

In an age in which customer service and simple kindness are anachronisms, I was so grateful to have spoken to Claudine F. whose encouragement and professionalism were deeply appreciated.When I replace my lost watch, I will surely purchase it from your store, and share today's experience with my sister-in law who lives in Boca Raton (and loves jewelry).Claudine is truly an asset to your salesforce-a gem! When in Florida ,I will stop in Thank You.

Julie Mikelberg
Leonia, NJ

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December 22, 2010

Rich,

Just a quick note to thank you for the excellent service when I purchased my Rolex a few weeks ago. While at first I was unsure about the black dial I had chosen, I've grown to really like it. It's unique and it sets off the brightness of the gold and stainless around it quite well. The watch is in superb condition....basically a new Rolex at a third of the price of a new one (which is why I recommend G&S to everyone I know who is looking for a fine watch or jewelry). I'm very happy with my purchase and if you are trying to gauge the success of the $500 off sale, it's the reason why I bought the watch when I did. I probably would have deferred the purchase for six months or more if the sale hadn't happened when it did.

So, thanks for the great service, I love the watch, and Merry Christmas!

Dave P.
Alexandria, VA

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Dec 13, 2010


November 28, 2010

Good day Rich:

Just a note to thank you – that is long, long overdue! Thank you very much for your excellent, professional, quick and reliable service. The Tudor watch arrived last month in perfect condition; it is beautiful and simply as posted and described. This now makes it my 7th purchase from you, with the Omega De Ville, Ebel, Rolex Datejust, Piaget Classic, Henry Birks & Sons Men's Watch and Patek Philippe Calatrava. All are in remarkable conditions and running fine. It is my real pleasure doing business with you. Also, not to forget that I am delighted to receive your beautiful catalog on timely basis, and hope something else gets my attention soon.

In the mean time, you have my heartfelt thanks and best wishes for continued successful business and Happy Holidays to you and everyone at G&S.

Sincerely yours,

Kadhim A.
Saudi Arabia

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Oct 20, 2010



The people here are lovely- and we love the watches here because of the quality and the price!

Hugo S.
San Paulo, Brazil

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October 8, 2010

Dear Rich,

I have been meaning to write and say thank you since my purchase sometime ago. You were so helpful and outstanding with the purchase of my watch. I enjoy the monthly catalogs and I hope something else catches my eye!

Best regards,

Jeeun F.
Washington, DC

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Sept 8, 2010

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June 17, 2010

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January 15, 2010

Rich,

Just wanted to tell you that I am VERY impressed with your service.

These days I am usually happy if I don’t have a legitimate major complaint about the way someone does business or handles customer service.

I am really happy if someone gives the appearance that they care and make some effort.

I tell everyone I know when I find good customer service – and you guys are off the chart.

I have the watch (the pre-owned Invicta Mariner/Ocean Ghost LE) here now. That’s the first amazing thing. I didn’t expect that I could possibly get it before Monday. The watch looks much better in person than it does in the pictures – another instance of exceeding expectations.

The only thing left is to see how the movement (Valjoux 27659?) is keeping time.

You guys are great.

Thanks very much!

Paul H.
Kansas City, MO

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January 11, 2010

I wanted to send you a note thanking you for the quality service I receiced from Gray and Sons. I admitt I was somewhat leary of sending valuables to someone I had never done business with. My experience was wonderful. Your BBB rating is excellent, your packaging flawless, your instructions easy to understand, and the price I got for my items was 40% higher than the buyers in my hometown offered. I can't say enough about how great your service is. Thank you for the pleasure of being your company. Best regards.

John G.
Eugene, OR

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January 12, 2010

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December 31, 2009

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December 18, 2009

Jackie, please accept my heartfelt thanks for the enormous effort put in by you and your team to ship this watch overseas to me in record time, for the Holidays - fantastic ! - I will not only recommend you to my friends in the vintage watch community, but specifically, as a result of the quality of the watch and quality of the service, I received - will make a point of coming back in the future - Stefan P.
Lancashire, England

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November 26, 2009

Dear Rich,

I just wanted to say THANK YOU VERY MUCH for your excellent service! Very professional, quick and reliable.

Looking forward to my next trip (hopefully not just for a day) to Miami and shopping a new watch with you.

Best regards,

Sven S.
Frankfurt, Germany

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October, 26, 2009

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October 30, 2009

Rich, I was in your shop on Wednesday and did a trade for the Panerai 40 MM GMT.
Love the watch & really appreciated the professional way Gray & Sons always handles transactions.
Thanks Again.

Robert A.
Ponte Vedra, FL

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September, 28, 2009

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September, 28, 2009

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August 27, 2009

Hey, Jose Just wanted to say my Audemars Royal Oak is keeping great time & looks as if it has been taken back in time...to the day it left the factory, that is. This is truely excellent work and you guys have definitely proven to be excellent and skilled craftmens and have earned a new customer. I hope to do business again.

Jeremy S.
Baton Rouge, LA

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August 24, 2009

Dear Sirs,

I am please to informed you that I am very happy with the AP 18K Royal Oak Watch we order from your esteem Company.

I noted that your Company is very professional in your approach and is trust worthy.

In addition to that, In my opinion, your Company have one of the best stocking of quality Watches ( In term of Quality & Quantity ) in the world.

I will strongly recommend buyer from oversea to trust and make purchase from your Company.

On behalf of the buyer all over the world, I would like to thank Gray & Sons Jewelers for its efforts and contribution to the used watch market (i.e. enabling the used watches to find another owner). I would also like to encourage you to continue contributing to the Growth of your industry and maintain its position in the forefront of your profession.

Well done & keep up the good work.

Cheers & have a pleasant day.

Best Regards,

Bernard L.
Singapore

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August 18, 2009

Keith,

I just wanted to drop you line about the great service we got from 2 of your employees....Todd & Elissa.

They treated us with so professionally and with such care it made us feel like old customers. I sold a stainless steel Rolex and they treated me like it was a 24 carat gold one with diamonds. They answered every question, didn't rush us off the phone and gave us what we consider to be a very fair price for the watch.

If all your people treat your customers the way they treated us it's no wonder you're successful.

Please compliment them for us.

Roz K.
East Hampton, NY

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August 12, 2009

Hello Jose!

The watch arrived this morning- thank you! Your packaging is impressive and very much appreciated.

Please keep me on your catalogue mailing list - you may well have repeat business from me.

Thanks again for all your assistance.

Regards,

Deborah S.
Fremont, CA

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August 10, 2009

Jackie,

It arrived today and she loved it! it was everything you represented. I'm taking the appraisal to the insurance people tomorrow. Thanks for all your help.

Thanks again,

Mike P.
The Woodlands, TX

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July 24, 2009

Dear Mr. Vivero:

I have received from you my wife's watch which I had sent for repairs on July 9. Please accept my sincere thanks for having again repaired the bracelet. The service you have provided to us over the years has been outstanding.

With best regards,

Arch S.
High Point, NC

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May 4, 2009

Rich,

Thanks for a fantastic transaction! I look forward to more deals in the future.

Sincerely,

Cheryl F.
Atlanta, GA

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April 20, 2009

Rich:

The Zenith Watch arrived last week. It is beautiful and as represented. It is a pleasure doing business with you.

Sincerely,

Book H.
Baton Rouge, LA

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April 9, 2009

Rich,

I wanted to let you know that I received the refinished Royal Oak and I was very surprised and pleased to see how well all of the cosmetic damage done by my engraver was fixed. I would have never thought that it would turn out that nice. Please give my thanks to all who were involved in the process. I would not hesitate to purchase another watch from you in the future.

Regards,

Ricardo B.
Temecula, CA

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March 23, 2009

Dear Rich:

The Cartier Tank Watch that I purchased from you arrived on time, and as promised it was in excellent condition, and exactly what I wanted. I presented it my wife for her 60th Birthday, and she could not have been more thrilled -- it was the perfect the gift. Thank you for the excellent service, I will certainly be a repeat customer.

Danny S.
Los Angeles, CA

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July 8, 2008

Dear Mr. Gray,

I recently purchased a Rolex Datejust watch from Abby. I can't say enough about the level of professionalism and courtesy Abby displayed during the sale. I'd never purchased an item for my personal use like this online....to say I was a little anxious about the process is an understatement! Abby made the transaction seamless and smooth before and after the sale. As we say in the my native Rhode Island, "She's a keepa!" Hope you appreciate her work as I do.

Thank you,

Michael S.
Old Lyme, CT

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April 21, 2008

Jackie,

I just wanted to drop a note and tell you how much I enjoyed my experience last Friday at Gray & Sons. You and the staff were very professional throughout the entire process and I truly felt like you offered me a very reasonable deal. I am very happy with my new "pre-owned" Rolex and look forward to future purchases at Gray & Sons.

Thanks again!

Sergio N.

Partner, Ernst & Young
Miami, FL

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March 28, 2008

Hi,

just a short note to thank you on the successful deal (and hopefully) your sale of my Omega Speedmaster watch. . . It is easy to see why Gray & Sons is at the top of their game, once again my thanks. . .

with most regards,
Jeff H.

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March 14, 2008

I am very impressed.

OK Abby, once again thank you. Thank you for your kind attention. Let me add, Gray & Sons have a happy customer, and will definitely keep making business with your company.

Italo B.
Miami, FL

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March 6, 2008

Claudine

We both with to, once again, "Thank you" for all your very caring help, your honesty, your fairness, and your friendship.

Sweet blessings, always, very sincerely,

Phyllis B.
New Jersey

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January 15, 2008

Dear G&S:

Thanks so much for your professionalism & the integrity of the manner in which you conduct your business. Performing a non arms-length transaction (like mine) invites problems and you guys clearly maintain unwavering high standards. Again, thanks to Abby Hessen & Matthew who helped consummate the transaction. I will do my part to spread via word of mouth the news about your great business model. Also, your catalog layout is absolutely awesome! Thanks again -- Scott C.
Austin, TX

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December 26, 2007

Rich,

The watch arrived this morning. My wife is thrilled beyond words.

I must say that the presentation box was more than I expected. I am very impressed with the condition of the watch, and with your overall service.

Thanks again for making our day.

Bill Q.
Kalamazoo, MI

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December 19, 2007

Dear Jackie:

It was refreshingly nice speaking with you. You are both knowledgeable and charming, a great combination.

Sincerely,

Eric F.
Washington, DC

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December 11, 2007

I would like to take this opportunity to thank you so much for the wonderful service I received from you! The watch band was perfect and thanks to the included tool and fabulous jewelry cloth I was able to change the band myself and polish the watch to a beautiful luster without having to drive somewhere and pay someone to do it for me! It is now sitting under the tree awaiting the surprise of my boyfriend's life when he opens it! I have searched on and off for a year now for a band to fit this older watch, but have always come up short. Thanks to you he can now enjoy his watch again! Thank you again for such fantastic service!

Tricia C.
Rockford, AL

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November 20, 2007

Dear Ms. March:

In November I purchased an Audemars Piguet Diaron cocktail watch and recently purchased an Exquisite Rolex watch. Although both watches were used, they look like new.

Even though I am in New York and you are in Florida, both watches were precisely how you described. Your policy of a free look and your reputation of service give me that extra level of confidence.

Most importantly, your sincere efforts to please even after the sale was made, is outstanding. At no extra charge you spent hours of research and found precisely what I needed. Gray & Sons are fortunate to have you. My wife and I look forward to being loyal customers for many years to come.

We should be coming to Florida in February and we will be seeing you then.

With Significant Appreciation,

Judah S.
Brooklyn, NY

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July 19, 2006

I want to say thanks for the excellent treatment and service offered during my visit last Saturday. I am more than happy and please with my purchase. You can count that I will recommend you to all my friends.

Regards

Harrold C.
Puerto Rico

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June 27, 2006

Hi Jackie

I just want to thank you for the type of service you gave me. It has been a long time that a sales person would tell their staff to hold on and you would get back to them once you have finish with your client, that is very refreshing to hear and made my experience at your store very memorable. And thank you for taking care of the watch so fast, I hope we have no more problems with it....

Nicolas S.
El Paso, TX

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June 5, 2006



"Gray & Sons has the hottest watches and bling at good prices."

Forrest Kirby
Miami Beach, FL

Professional Skateboarder

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May 18, 2006



"Gray & Sons is the best. Great service and personal attention. Ask for Jackie! You will feel right at home!!!"

Peter Eldridge & Yiliam Hernandez
Miami Beach, FL

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May 15, 2006

Hi Rich

I know I already thanked you, but have to say that my quest for this watch (in the right size!) has been a VERY long one. Unless I lose it, this is the watch I plan to wear forever!! So I'm quite grateful to you for making this transaction happen so quickly and effortlessely. I will recommend Gray and Sons, and you personally to all my friends!

Best,

Judith B.
Washington DC

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May 4, 2006

Hi Jackie

Thanks so much for being so nice to do business with. The Ludwig is perfect now! Enjoy a glass of bubbles on me. I'm sure we'll be doing business again soon.

Thanks,

Robert S.
Everett, MA

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April 25, 2006

Keith,

I would just like to take this opportunity to thank you and your staff for the way that my transaction was handled and the professional way Jackie handled a tough situation. Again thank you and your staff for making this a pleasant transaction.

Lanny K.
New Hope, PA

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April 12, 2006

Keith:

Thank you for "working with me" to make my wife's birthday very special. Please be assured that your kindness and generosity will be reciprocated should you need anything from me in the future.

Also, your employees, Sarah & Jackie, sparkle as much as your diamonds! It was a pleasure meeting them.

Sincerely,

Robert E.
Ft. Lauderdale, FL

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March 12, 2006

Dear Ms. Jackie March,

My name is Rory & I want to thank you for the very beautiful watches that you have sent my parents. You have made them very happy and Paige & myself look forward to meeting you when we are old enough to go to our place in Florida. We hope your new baby isn't as trying as the two of us but I guess babies will be babies!

Thank you again as I'm sure you feel as blessed as Jeffrey & Patricia do. Best wishes from MN!

Rory & Paige

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December 25, 2005

Dear Mr. Gray

Thank you for your return call 12/24/05, it was a pleasure talking with you. Your service to your customers is excellent. I tried for 3 days to get an answer on that watch, and you called right away to give me an answer.

Thank you,

Dennis C.

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December 23, 2005

Mr. Keith Gray

It was a pleasure doing business with you and your organization. I must say, Gray & Sons is the most reputable company I have ever conducted business with. This is particularly important when making high dollar transactions through the mail; specifically, our recent Rolex transaction. I look forward to doing business in the future.

Best regards,

Roger B.
Corona, CA

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August 2005

Dear Claudine:

I wanted to take a moment and thank you for presenting me with an incredible Cartier Santos watch. I have been looking for a long time for a watch that would reflect my personality, and you were able to locate it for me and bring it into my life.

It is very hard to find something for my collection of over 1000 watches and you made the transaction so simple and easy. Sometimes I run into problems with purchases over the Internet and you came through for me.

I am very thankful for the ease of the purchase and the quality of the merchandise. I do believe I now have a watch that when I wear it, the watch has the ability to turn heads. It is such a pleasure to do business with honest people like yourself and hope that you will have continued success with you business.

Thank you again for making my life a little better with very little stress in such a purchase and may you and your family be blessed with your dreams.

My greatest appreciation,

H.R.H. Prince Joseph of Kent

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January 21, 2003

Keith Gray,

It seems like too often we go through life without stopping to show our appreciation. But after receiving my Rolex watch in the mail today I couldn't help but sit down and write you a letter to thank you and your staff.

This was my first experience with your company but I can assure you it won't be the last. When my friend suggested I purchase a pre-owned watch from your company I must say I was a little apprehensive. I had never thought to buy a pre-owned watch (especially by mail) but you managed to exceed all my expectations. The watch looks great and arrived just as promised.

It was a pleasure dealing with your sales staff. They truly went out of their way to make this buying experience a pleasure. The next time I need a watch or piece of jewelry you will be at the top of my list.

Sincerely,

Miguel Forbes
VP Business Development
Forbes Magazine

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(Taken from an email sent from a client to his father)

November 18, 2003,

Father, following up on our conversation of two days ago, I have sent you Gray & Sons recent catalog. Let me give you the bottom line: If I was to buy a pre-owned Rolex in the States, I would only consider buying it from this organization. Why?

-Trust. When you buy a $9,000 time piece, you better have someone that will back it up; someone will assure you that they will stand behind it if anything should go wrong with the watch.

-Trust. When you spend $9,000 on a watch, you want to make sure it is authentic ... and not a counterfit. I feel confident that this is not an issue with this company.

-Price. In a day and age where there is always someone cheaper ... know that Gray & Sons will NOT be the cheapest. But the buying decision should incorporate more than just the bottom line price. What else are you buying with the watch? Reputation of the dealer. Integrity. Warranty. Relationships. When this is taken into account, their time pieces are a good value.

Do not make the mistake of looking for the best price. Look for the entire package. Look for the true value.

Father, this organization has my trust; something that is not easily come by. In my opinion they would be suitable to do business with in your case.

With my Love -

Jahn G.
Cincinnati, OH

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May 31, 2001

Dear Gray & Sons,

It has been my personal pleasure to have an opportunity to transact business with you during the past several years. All of my transactions have been exceptionally gratifying. You are to be commended for your attention to detail and interest in your customers' satisfaction. Gray and Sons truly has the most extensive selection, finest names, and lowest prices of timepieces in the country- perhaps the best comprehensive selection of certified pre-owned watches ever created by a dealer. Thank you for you continued interest and your professional attention to detail.

Christian C.
Monroe, LA

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Apr 30, 2002

It is a rare occasion in today's world of declining business ethics and integrity that you find a company that not only practices these qualities but actually excels in them. Gray & Sons Jewelers is one of these companies.

James R.
Hiawassee, GA

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December 10, 2001

Dear Keith,

I have been an avid investor in unique and collectible wristwatches for many years. Throughout, you and your staff have provided a singular service commitment. I believe there exists no more competent resource in information, inventory selection and value than Gray & Sons. Your team of sales and repair specialists are knowledgeable, courteous and determined in their effort to ensure customer satisfaction. It has been my pleasure to recommend your organization to friends and colleagues many of whom now enjoy their own repeat purchase relationship with you.

May the Holiday Season and New Year which follows bring for you and your team best health and prosperity.

Thank you for your friendship.

Richard W.
North York, Ontario

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January 8, 2002

I have been impressed with the quality and selection of your jewelry. My wife is the lucky model of many of your pieces.

I also like the way you market. The brochures are helpful and take the trouble out of the usual shopping process, which for most men like me, is a blessing.

Keep up the good work and I look forward to doing more business with you in the future.

Cordially,

Tom W.
N. Barrington, IL