Choose Gray and Sons Certified Pre-Owned Guarantees

The G&S International Guarantee

Every fine timepiece or article of jewelry purchased at Gray & Sons is accompanied by a Receipt of Certified Pre-Owned Warranty and Valuation Report. Every Rolex watch is unconditionally guaranteed against defects in materials or workmanship in the mechanism for two full years after the date of purchase.

All other timepieces are unconditionally guaranteed for one full year, unless otherwise noted, after the date of purchase. Gray and Sons offers 10-day, online only, no question ask, buy-back privilege on all pre-owned watches and jewelry. In addition, Gray & Sons offers something no one else in the world offers: our exclusive "Like New for Life Policy."

Like New for Life Policy

We want our clients to be happy with their certified pre-owned fine timepieces for many years to come. We make the extra effort through our Like New for Life Policy, a special, FREE program. Compare our Like New for Life Policy to the practices of the watch manufacturers, who usually charge from $150 to $400 per occurrence for this same service!

With our Like New for Life Policy, we provide FREE annual polishing, detailing, pressure testing, and battery replacement (as needed) for as long as you own your watch, for any certified pre-owned timepiece purchase of $2,000 or more. This benefit is not transferable. To qualify, you need only to have Gray and Sons clean your timepiece and perform a “re-lubricate overhaul” every 36 months or sooner for a nominal charge. 

Normal wear is to be expected. At your request, crystals, crowns, gaskets, deep nicks, dents, and bracelet stretching can be repaired or replaced for an additional charge.

Return Privilege

All Gray & Sons certified pre-owned fine timepieces and jewelry items are available on a 10-day "no questions asked" return policy if purchased online. If for any reason, you are not completely satisfied with our products, simply return them to us within 10 days for a prompt and courteous replacement, exchange, or refund, whichever you prefer. We may even refund the shipping, subject to restrictions! Unused watches and special orders are not returnable unless defective in workmanship.

Sales Tax

Any item sold within the state of Florida is subject to 7% sales tax. Please be advised that while items sold to customers outside of the state of Florida are exempt from Florida Sales & Use Tax, in most cases customers are responsible for Sales & Use Tax in their home state and federal law now requires us to collect it.