FREQUENTLY ASKED QUESTIONS
There are 8 great reasons to do business with us:
• Up to 70% off suggested Retail
• Our exclusive “Like New for Life” Policy
• 10 Day "No Questions Asked" Return Policy, when purchased online
• 1 to 2 year Gray and Sons Guarantee on all watches
• 150+ years of combined watchmaking and repair experience
• 6 in-house world renowned master watchmakers & jewelers
• Thousands of satisfied customers
• Accredited business membership in the Better Business Bureau (A+)
Every one of our certified preowned timepieces has been meticulously restored to excellent condition by our watch specialists, to ensure years of faithful service with normal care and maintenance. First, each watch goes through our rigorous 86-step inspection and restoration process. We are so confident in the quality of the timepieces we sell that we proudly offer our exclusive 12 month warranty on all watches and a 24 month warranty on all Rolex watches.
After being fully restored, all watch cases and bracelets are finely polished to remove any surface scratches and to restore each piece to its original luster. When a watch leaves Gray & Sons it is in pristine condition. We love our watches as much as you do, and offer our exclusive "Like New for Life" policy. With a minimum $2,000 pre-owned timepiece purchase, you’ll receive free annual polishing, detailing, pressure testing and battery replacement (as needed) for as long as you own your watch. This benefit is not transferable. To qualify, you need only to have Gray & Sons clean your timepiece and perform a “relubrication overhaul” every 36 months or sooner for a nominal charge.
We are a "brick and mortar" store with an actual location in luxurious Bal Harbour, Florida. We've been established in our community since 1980. We have a Better Business Board rating of A+, and are members in good standing with the International Watch & Jewelry Guild, and the National Association of Watch & Clock Collectors, Inc. Please see the Testimonials section of our website, to see what customers are saying about us.
Our store is located in luxurious Miami Beach, Florida at 9595 Harding Avenue - across from the Bal Harbour Shops. We are open Monday through Saturday from 10 AM to 5 PM. Our sales staff phone hours are Monday through Saturday from 9 AM to 6 PM. We have had a traditional store in the Miami area since 1980, and are well known in our community and respected around the world.
Yes! We are located across from Bal Harbour Shops just 10 minutes north of Miami Beach, Florida. Our physical address is 9595 Harding Avenue Surfside, FL 33154 . We would love to have you visit our showroom from 10am to 5pm, Monday through Saturday. Our watch & jewelry buyers are usually on premises during these hours, but if you have something to sell it is a good idea to call beforehand to ensure that someone will be available to assist you.
