As always we have some new stories that we are proud to share with you at Gray&Sons, Today’s story is interesting and it’s about a unique watch, one of only 8 pieces made limited edition Christophe Claret X-Trem-1.

Remember!! At Gray&Sons we don’t just buy, sell, repair jewelry and watches, what we do here is also something called THE IMPOSSIBLE. How do we do it? It’s simple, we have an experienced team of specialists that loves what they do. With 6 in-house Swiss-trained master watchmakers, professional polishers, master jewelers and over a million dollars in inventory with the best brand names like Rolex, Patek Philippe, Cartier, Breitling, Omega, Audemars Piguet and many more that you can just point your finger to and VOILA!!! It’s yours. Our primary goal at Gray &Sons is making sure that we make you feel welcomed, comfortable, and leave you with a great experience. This has been our tradition since 1980; serving and satisfying customers in Philadelphia, Cleveland Ohio, Las Vegas, Washington Dc, Ft Lauderdale, and all over the United States.

It all started, in the final hours of a beautiful day at Gray and Sons Jewelers when a gentleman passed by with a saddened face asking if we could help him with a problem that nobody could solve. He wanted to adjust, resize his exclusive Christophe Claret watch strap to his wrist size. He tried at many well known jewelry establishments and he explained that either none of them had the know how or maybe didn’t want to take the risk. All of them being big name stores that supposedly could solve these kinds of problems with ease, but no luck until he walked into the Gray and Sons boutique in Miami Beach Florida.

As usual, we welcomed our new friend and took his elite Christophe Claret watch to our Swiss-trained watchmaker. In a matter of minutes we knew how to solve his problem and got to work. Guess what?? At the end of the day Gray and Sons solved the problem because this is what we practice and are specialize in.

After a delicate examination of the watch, and while the customer was being taking care of in the showroom. Our professional watchmaker resized the watch strap to the customer’s wrist size and explained to him the steps that we took to resize the watch band. We went the extra mile by explaining how he should take care and service his one of a kind luxury watch. You couldn’t imagine the smile that we created on the customer’s face after he saw that we adjusted his watch strap and it was PERFECTLY DONE. The customer was astonished from the amazing customer service to the quality of our work.

Working with luxury watches is not always an easy thing especially when you are working with the luxury brands that we carry at Gray&Sons like Rolex, Cartier, IWC, Patek Philippe, Franck Muller, Hublot, Jaeger-Lecoultre, Ulysse Nardin, Vacheron Constantin, Panerai, and many more. All luxury watches should fit your wrist nice and comfortable; Gray and Sons specializes in watch repair, strap replacements, minor and major bracelet adjustments, band resizing, strap replacement, and band rebuilding. Servicing all our customers located in Miami, Florida and all over the nation like Chicago, Dallas, Boston, Atlanta, West Palm Beach, Miami, Hartford Connecticut, and California. Click here for an easy ship box.

Take a look at the sequence of the interaction:

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