Cartier Watch Repair and Service | Gray & Sons

Cartier repairs are easy for Gray & Sons Jewelers, because we sell more Cartier watches than just about anybody in the United States. Our Cartier watches are all pre-owned, reconditioned, and guaranteed with a one-year in-house warranty. Our independant Cartier watch repair workshop is one of the best in the United States and we are able to service and repair the full range of Cartier watches on site to the highest standards. With over 150 years of combined experience, Gray & Sons Jewelers Swiss-trained Cartier watch repair specialists are able to service all mechanical watches, chronographs, and other complicated watches produced by Cartier. We also have specific equipment in-house for Cartier quartz watch repair, along with Cartier gaskets, crowns and other waterproofing materials, so that when you get your watch back, it's back as close as possible to factory specifications, using authentic original parts whenever possible.

So in summary, we can handle any type of Cartier watch repair, whether you need a Cartier crystal replaced because it got scratched or a Cartier battery replaced or you want to make sure the watch is pressure proof and water resistant, Gray & Sons has a built-in workshop with Swiss-trained watchmakers and masters to keep your hard-earned money that you invested in a Cartier protected with your watch maintained correctly at all times.

Cartier Watch Repair Models



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Watch Repair Miami

We have seven Swiss-trained Master Watchmakers and Jewelers with over 150 years combined experience to perform all watch repair services, including:

watch Basic Maintenance

Cartier Basic Maintenance

watch Battery Replacement

Cartier Battery Replacement

watch Dent Repair

Cartier Dent Repair

Watch Crystal Replacement

Cartier Crystal Replacement

watch Crown Replacement

Cartier Crown Replacement

watch Water Proofing checking

Cartier Water Proofing

watch Strap & Bracelet Repair/Rebuilding/Replacement

Cartier Strap & Bracelet Repair/Rebuilding/Replacement

Watch Polishing/Detailing to “New

Cartier Watch Polishing/Detailing to “New"

Complete Overhaul of the watch

Cartier Complete Overhaul


Our Cartier Watch Repair Process

Every one of our Cartier watches we take in has been meticulously restored to perfection by our Cartier watch repair specialists, to ensure years of faithful service with normal care and maintenance. First, each Cartier watch goes through our rigorous 86-step inspection and restoration process. We are so confident in the quality of the timepieces we sell that we proudly offer our exclusive 12-month warranty on all watches and a 24-month warranty on all Cartier watches. After being fully restored, all Cartier watch cases and bracelets are finely polished to remove any surface scratches and to restore each piece to its original luster. When a Cartier watch leaves Gray & Sons (whether the watch is 5, 10, 20 or even 50 years old) it is in pristine condition.

Cartier Watch Repair Photographs

Cartier Santos watch repair
Cartier Santos watch repair
Cartier Santos watch repair

Hello Barry!

We are repairing your Cartier Santos two-tone watch. I thought you might find it interesting to see your watch completely disassembled into its component parts down to the screws and wheels. This is how Gray and Sons really repairs your watch. Some people just do a shortcut but we do it the old-fashioned watchmaker way. We wanted you to know we will now be cleaning all the old oils off of your watch and then we will reassemble it gear-by-gear, screw-by-screw, piece-by-piece, with four different synthetic oils so that your watch in the end will be water resistant, keeping time and keeping you happy.

By the way, we did a repair on one of your links on your bracelet and hammered the metal closed. This is common damage that happens to the Cartier Santos bracelets by people leaning on the watch when it's off their wrist, or accidentally put pressure on it while it's laying down on their nightstand, sometimes this pops the links out of positioning. Be careful not to do this again, your watch is prone to pop apart.

I'm attaching photos, we have already repaired and polished the bracelet. The case was detailed and polished.


Ksenya Silchenko

GIA Certified Diamond Gemologist and Colored Stones Specialist, AJP Workshop and Quality Control Manager for Jewels and Watches

Cartier after watch repair
Cartier Watch Repair Miami


How to Repair Your Cartier Watch with Gray & Sons

We offer our Watch Repair services locally in South Florida (Miami, Miami Beach, Surfside, Bal Harbour, Fort Lauderdale, and West Palm Beach), nationally as well as internationally with our Easy Ship Box Option.

Local Cartier Watch Repair

Come visit our showroom and let us evaluate your watch. Our Swiss-trained watchmakers are among the best in the United States and we just happen to be located on Miami Beach. We will provide you an estimate before beginning any work.

National Cartier Watch Repair

To accommodate customers across the United States who complete repairs with us, we devised the Easy Ship Box as the fastest and most convenient way to send sensitive luxury items.


Cartier Repair & Service

Meet our Swiss-Trained Watch Makers Who Repair Your Cartier

Amazing Watch Repair by Gray & Sons


Request pre-labeled Easy Ship Box and mail in your item to repair.

Request an Easy Ship Box
Once you receive the box and send your watch, one of our Master Watchmakers will evaluate it and contact you with a free estimate. If you approve of the estimate we will proceed with the repair, which generally takes 2-3 weeks.
If you wish to repair at a different time we will ship the watch back to you at no cost to you.