Diamond Bracelet, Diamond Case, and Diamond Bezel Repair

Diamond problem on your watch? Here is a story on a Rolex Midsize 178344 that had the problem you might be having. This watch came in for more than your average service. In fact, it needed a service but that was not the main reason it came to our store. This client brought her Rolex for us to set fallen diamonds on her factory original diamond bezel. The client went directly to Rolex to set the two diamonds but the job was denied by them. Our client’s Rolex was only six years old when diamonds fell off her bezel. Rolex claimed they would only sell her a complete bezel replacement for $5,600!

Diamonds that fell from the Rolex

Missing Diamonds in a Rolex bezel

After we did our investigation on the watch we realize that the other diamonds were at risk of falling off as well. To the client this was a nightmare, Gray And Sons takes this as a walk in the park. We have both watchmakers and jewelers on the premises so when a job that requires both talents, we get it done even when the manufacturer refuses. Our jeweler set the diamonds and that side of the job was done.

Our master jeweler setting the diamonds

Master jeweler setting the diamonds

That was not the end of it however. We also discovered that the automatic rotor/oscillating weight needed to be replaced. In the picture below you can see what the axle in this piece is really supposed to look like compared to what the watch had.

Worn versus new axle

This watches rotor axle was broken beyond repair but luckily this watch is in the right hands because Gray And Sons Jewelry has over $1 million in original factory parts. We replaced the old beat down rotor that was not allowing for the watch to function properly with a brand new one. Once assembled after the service from our master watchmakers, the Rolex watch is ready to go back to the clients wrist. Just like that we turn her frown upside down with our repair services. This is one story of thousand of diamond setting and watch services that we do. This does not only pertain to Rolex, however, we do diamond setting for every brand including Patek Philippe, Cartier, Audemar Piguet, Franck Muller, and more! What’s a watch without the diamonds that pertain to it? In this case we had to set diamonds on watch, but that does not limit this service to only diamonds. We can set all types of stones on a watch, just bring it in and Gray and Sons will take care of you.

Before after diamond bezel watch repair

Come on down to Gray and Sons Jewelers located in Sunny Surfside, FL across from the Bal Harbor shops in Miami Beach where we can cater to all you luxurious needs. We do business all across the states and cities including California, West Palm Beach, Pennsylvania, Chicago, and New York. Browse and enjoy our website: https://www.grayandsons.com/ . We cater to all your luxurious needs whether you are looking to buy, sell, or repair luxurious goods. Check us out on Youtube to see our repair live in action (channel name: Gray and Sons Jewelers).

Top brands we do diamond setting on:

  • Rolex
  • Patek Philippe
  • Audemar Piguet
  • Franck Muller
  • Cartier

Top Rolex models we service and do diamond work on:

  • Daytona
  • Submariner
  • Datejust
  • Milgauss
  • Yacht Master
  • Skydweller
  • GMT Master

Request pre-labeled Easy Ship Box and mail in your item to repair.

Request an Easy Ship Box
Once you receive the box and send your watch, one of our Master Watchmakers will evaluate it and contact you with a free estimate. If you approve of the estimate we will proceed with the repair, which generally takes 2-3 weeks.
If you wish to repair at a different time we will ship the watch back to you at no cost to you.

Symantec