Getting a Dent Repaired or Filled-In

Getting a Dent Repaired or Filled-In

Gray and Sons Jewelers are experts in all watch repairs. Wristwatches were made to be worn, it's not rare to acquire scratches, dings, or dents on your watch throughout the span of a watch’s life. In fact, the finer the watch, the more susceptible it is to getting dents. Watches made of finer metals such as white, rose, or yellow 14k gold and yellow, white, and rose 18k gold are the most popular case metals brought into Gray and Sons for polishing and detailing dent repairs.

Whether a client is picking up a watch they just purchased or just had it repaired here at Gray and Sons Jewelers, we make sure to always provide them with one pivotal piece of advice. This being, whenever wearing both a watch and bracelets or bangles, try wearing them on opposite wrists. The #1 reason watch owners create dings or dents is by wearing bracelets or bangles stacked along their watch.

Watches made out of 14k gold or 18k gold get dented a lot easier and quicker than those made in stainless steel, titanium, or platinum because it is a softer metal. Sometimes gold cases get chunks scraped off and need to be filled in with more gold in order to be smoothed out. This is a service we provide and often perform here at Gray and Sons Jewelers.

Whenever a client comes in with a dented or scratched-up watch they want completely detailed, Gray and Sons Jewelers goes the extra mile to make sure you receive the best possible service by providing them with a complete overhaul & detailing of their timepiece.

In order to polish the case of a watch, it must be pressed against the polishing wheel which spins very fast against the watch. In some cases, the vibration of the wheel can compromise the integrity of the movement causing it to perform poorly in keeping time.

It is for this reason that we do not provide polish-only services but give the watch movement an overhaul whenever taking in the watch head for polishing. The water resistance of the watch is also reinforced in this process since any ding or dents made on the watch could’ve compromised its water resistance.

First things first, we open the case back of the watch and look for any possibility of water entrance. If we find any rusted or damaged parts that need sourcing, we locate and replace them. Once we’ve diagnosed any issues in the watch and know what extra watch parts are needed, our watchmaker takes apart the watch piece by piece and prepares it for cleaning.

The watch movement, crystal, and watch stem are separated from the head and bracelet. The case and bracelet are given to our head polisher while our watchmakers begin working on the movement. Piece by piece, our watchmaker begins dismantling the watch’s mechanism evaluating every piece.

Once the watch parts that need sourcing are identified, our watchmaker prepares the timepiece’s wheels, springs, pivots, the mainspring, barrel, and plates to be cleaned and sources the parts that are needed. We use six different cleaning solutions in an ultrasonic machine to make sure all dirt, dust, and dried oils are extracted from every crevice within the watch parts.

Once the watch parts are cleaned, the watchmaker starts to reassemble the movement while adding lubricants wherever designated and replacing all the gaskets for water resistance. This tedious process usually takes anywhere from two to five hours per watch! Of course, assuming the watchmaker isn’t interrupted and all parts continue functioning. Now is when a brand new acrylic crystal or sapphire crystal is placed on the watch.

While Gray and Sons’ watchmaker worked on the movement, we have our polisher give the watch cleaning and polish around the case to remove the dents or scratches. He then put the case in our ultrasonic machine for a bath and finally to rinse and dry.

Once our watchmaker puts together the movement and re-cases the watch, it's time for the final steps of our repair process. Before returning the client their watch, we must execute a final quality control procedure to ensure the watch runs as accurately as possible.

In this quality control, we measure the watch’s amplitude using special machines that listen to the heartbeat of the watch. We also test the watch’s water resistance with a machine that simulates a deep plunge using air pressure to check for leaks.

Additionally, we check that all complications are functioning fully (i.e. the hour, minute, seconds, day, date, month, moon phase, chronograph, etc.). If both amplitude and water tests pass, the watch gets put on our winding wheel for observation where it rotates and mimics the movement of a wrist for 6-8 hours. The watch must then rest and run for the next 20-30 hours.

With this machine, we can analyze the power reserve on the watch and make sure the automatic is providing power up to par from 24 - 36 hours. Our complete restoration process can take up to 8 weeks.

Get to Know More About Us, Gray and Sons Jewelers - Watch Specialists and Estate Jewelry Buying and Selling

For over 41 years, Gray and Sons have specialized in the luxury business of pre-owned watches and estate jewelry. Every item in our inventory is estate pieces in platinum, gold, and silver that have been repaired or restored and polished to like-new condition.

Every day customers come into our independent watch repair center to sell us their watches and jewelry items so our inventory is ever-growing. Through our constantly updated website, customers can request a free monthly catalog that includes our updated inventory, as many things come in every month.

Our sales associates are fluent in English, Spanish, French, Polish, Italian, Portuguese, and Russian so language barriers are often not a problem. Aside from buying, selling, and repairing, we also do trade-ins or take things in on consignment. For all your luxury needs, come visit us!

Our showroom is located in the heart of Miami Beach diagonally across the street from the world-renowned Bal Harbour Shops. If ever in the area, we highly recommend you come into our store; we’d love to meet you!

#1 Specialist on Watch Repairs

Visit Gray and Sons Jewelers is a one-stop source for all your luxury watches and high-end jewelry needs throughout Florida, especially in Miami, Coral Gables, Miami Beach, Sunny Isles, and Fort Lauderdale. Gray and Sons have an excellent reputation with many customers in New York, Massachusetts, California, Texas, Nevada, Pennsylvania, and Chicago. Access our website by clicking here for a free estimate.