Gray & Sons Jewelers is the most respected independent Watch Repair and Service Center in Miami Florida. Serving local, national and international clients since 1980. We take our watch repair department very seriously, because we know how much our clients love their watches, especially vintage models. So we go the extra mile to make sure everything is done with precision and love. Our in-house workshop manager inspects each watch that comes in and consults with our Swiss-trained watchmakers to provide a properly detailed estimate of services. Watches may be photographed during the repair process and sent to our clients; notes are documented in a ‘repair report card’. The team at Gray & Sons can handle any watch repair job; from minor repairs and basic maintenance to strap and battery replacements to bracelet restorations and even complete overhauls. We specialize in Split-Seconds Chronograph, Perpetual Calendars and Tourbillons.
Every watch is completely disassembled and put through a cleaning machine in three different solutions to wash away all the dirt and old oils. We then re-assemble your watch piece-by-piece, wheel-by-wheel, screw-by-screw, and apply four different synthetic oils to get the watch running friction free in six different positions.
Some watch repair shops just take shortcuts once they have your money but that's not what you're going to see from Gray & Sons. View our watch repair videos on our YouTube channel by searching for “Gray and Sons” or visit our repair shop in our Miami Beach showroom. We repair Rolex, Cartier, Patek Philippe, Piaget, Omega, Breitling, Jaeger-LeCoultre and more.
We have seven Swiss-trained Master Watchmakers and Jewelers with over 150 years combined experience to perform all watch repair services, including:
Strap & Bracelet Repair/Rebuilding/Replacement
Watch Polishing/Detailing to “New"
Click to view images of our watch repair and maintenance process.
What our customers say:
"I received my watch today and it looks amazing. It functions perfectly, and the results exceeded my expectations. I will certainly refer to you anyone looking to repair or purchase a fine watch. My watch is now 43 years old and looks nearly new. Please extend my thanks to everyone on your staff that was involved in the overhaul of my watch. Your customer service was also excellent, and you did everything you promised. In today's world, it is very important to have trustworthy sources for needed services."
Nelson Brett (San Antonio, Texas)
We offer our Watch Repair services locally in South Florida (Miami, Miami Beach, Surfside, Bal Harbour, Fort Lauderdale, and West Palm Beach), nationally as well as internationally with our Easy Ship Box Option.
Come visit our showroom and let us evaluate your watch. Our Swiss-trained watchmakers are among the best in the United States and we just happen to be located on Miami Beach. We will provide you an estimate before beginning any work.
To accommodate customers across the United States who complete repairs with us, we devised the Easy Ship Box as the fastest and most convenient way to send sensitive luxury items.
Every one of the Rolex, Patek Philippe, Cartier, Omega, Breitling, and Audemars Piguet watches that we take in are meticulously restored to perfection by our watch specialists, to ensure years of faithful service with normal care and maintenance. First, each watch goes through our rigorous 86-step inspection and restoration process. We are so confident in the quality of the timepieces we service that we proudly offer our exclusive 12-month warranty on all watches and a 24-month warranty on all Rolex watches. After being fully restored, all watch cases and bracelets are finely polished to remove any surface scratches and to restore each piece to its original luster. When a watch leaves Gray & Sons (whether the watch is 5, 10, 20 or even 50 years old) it is in pristine condition. While the watches Movement is out being restored by our Master Watchmakers, the bracelet and case moves on to our jewelry and case detailers. This department can take care of any scale job from light scratches to full restoration. This is how the process works:
Any repairs to the case & bracelet are carefully performed to exact measurements and specifications.
The watch case and bracelet are then polished using a series of polishing wheels. First, the back of the bracelet and the clasp are polished with a satin finish. Then, we use the black rouge polishing wheel to remove deep scratches, followed by the red rouge for a final high polish and the last satin finish build up.
We submerge the Rolex, Patek Philippe, Cartier, and Breitling watch bracelet and the case in the UltraSonic solution to remove general build up.
Then we proceed by steam cleaning the watch pieces making sure we remove any buildup left in between the links or hard to clean places. This step is crucial in getting the piece to really excel in its true beauty.
We lay the pieces down to dry before we move on to reassembling.
Request an Easy Ship Box
Once you receive the box and send your watch, one of our Master Watchmakers will evaluate it and contact you with a free estimate. If you approve of the estimate we will proceed with the repair, which generally takes 2-3 weeks.
If you wish to repair at a different time we will ship the watch back to you at no cost to you.