Miami Watch Repair
Watch Repairs by Gray & Sons
When you need a watch repair, there is only one reputable destination for your treasured time wear. Gray & Sons Jewelers is the most respected independent Watch Repair and Service Center in Miami, Florida. Serving local, national and international clients since 1980, we are one of the most trusted names in the industry for repair of luxury time wear to restore it to its original state. We take our watch repair department seriously, because we know how much our clients love their watches, especially vintage models, so we go the extra mile to make sure everything is done with precision and love. The process is one of several steps to ensure the best results. Our in-house workshop manager inspects each watch that comes in and consults with our Swiss-trained watchmakers to provide a properly detailed estimate of services. Watches may be photographed during the repair process and sent to our clients. Notes are documented in a repair report card to keep track of the actions and results. With a multitude of steps involved and over a century of combined expertise, our highly skilled team can handle any watch repair job; from minor repairs and basic maintenance to strap and battery replacements to bracelet restorations and even complete overhauls. We specialize in Split-Seconds Chronograph, Perpetual Calendars, and Tourbillons with our Miami watch repair services.
Some watch repair shops just take shortcuts once they have your money but that's not what you're going to see from our team. View our watch repair videos on our YouTube channel by searching for “Gray and Sons” or visit our repair shop in our Miami Beach showroom. With our services, there is no other choice for Miami jewelry repair. We repair Rolex, Cartier, Patek Philippe, Piaget, Omega, Breitling, Jaeger-LeCoultre, and more.
What sets us apart from your local watch repair shop
Gray & Sons has a team of Swiss trained experts with a combined 150 years of experience in watch making, repairing fine watches and pocket watches, detailing, and polishing. Conveniently located in the heart of Miami Beach across the Bal Harbour shops, we offer services to West Palm Beach, Sunrise, Plantation, Aventura, and other surrounding South Florida cities. Online or via our toll-free number we provide the same quality service from beginning to end.
See for yourself the care we take in making sure that you not only have the finest watch repair service in the nation but that Gray & Sons keeps you informed throughout the process.
Client's Watch Repair Updates
Luxury designer watches are valuable and durable, we help keep yours looking like new. With over 40 years of repairing high end Swiss watches here in South Florida and a team of six Swiss trained watch makers, polishers and jewelers, our 150 years of combined experience will guarantee a look and feel of a quality watch repair. We offer a multitude of repair services covering anything from crown replacement to water damage and diamond replacements. Is your watch scratched, dented, or dirty? We can fix these blemishes and have your luxury watch picture perfect even after years of wear and tear. Backed by and accredited by the Better Business Bureau we provide a full spectrum of watch repair and restoration services. We also guarantee a one year warranty on our services.
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Audemars Piguet Royal Oak Bal Harbour
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Rolex Yachtmaster Philidelphia
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Rolex Submariner Stainless Steel Chicago
Rolex Airking Stainless Steel Palm Beach
Watch Repair Miami
We have seven Swiss-trained Master Watchmakers and Jewelers with over 150 years combined experience to perform all watch repair services, including:
Strap & Bracelet Repair/ Rebuilding/ Replacement
Watch Polishing/ Detailing to “New"
Diamond Bezel Repair
Dial Repair or Replacement
Rust and water damage
Click to view images of our watch repair and maintenance process.
What our customers say:
"I received my watch today and it looks amazing. It functions perfectly, and the results exceeded my expectations. I will certainly refer to you anyone looking to repair or purchase a fine watch. My watch is now 43 years old and looks nearly new. Please extend my thanks to everyone on your staff that was involved in the overhaul of my watch. Your customer service was also excellent, and you did everything you promised. In today's world, it is very important to have trustworthy sources for needed services."
Nelson Brett (San Antonio, Texas)
OVER 150 YEARS OF COMBINED WATCHMAKING AND JEWELRY/CASE AND BRACELET REPAIR EXPERIENCE!
How to Repair Your Watch with Gray & Sons Jewelers
We offer our watch repair services locally in South Florida (Miami, Miami Beach, Surfside, Bal Harbour, Fort Lauderdale, and West Palm Beach), nationally as well as internationally with our Easy Ship Box Option.
Come visit our showroom and let us evaluate your watch. Our Swiss-trained watchmakers are among the best in the United States and we just happen to be located on Miami Beach. We will provide you an estimate before beginning any work.
To accommodate customers across the United States who complete repairs with us, we devised the Easy Ship Box as the fastest and most convenient way to send sensitive luxury items. This allows you to receive our state of the art services anywhere in the country, so you never compromise on the care your watch rightfully deserves.
Our Watch Repair Process
Every one of the Rolex, Patek Philippe, Cartier, Omega, Breitling, and Audemars Piguet watches that we take in are meticulously restored to perfection by our watch specialists, to ensure years of faithful service with normal care and maintenance. First, each watch goes through our rigorous 86-step inspection and restoration process. We are so confident in the quality of the timepieces we service that we proudly offer our exclusive 12-month warranty on all watches and a 24-month warranty on all Rolex watches. After being fully restored, all watch cases and bracelets are finely polished to remove any surface scratches and to restore each piece to its original luster. When a watch leaves our department (whether the watch is 5, 10, 20 or even 50 years old) it is in pristine condition. While the watches Movement is out being restored by our Master Watchmakers, the bracelet and case moves on to our jewelry and case detailers. This department can take care of any scale job from light scratches to full restoration. This is how the process works:
Case & Bracelet Repairs
Any repairs to the case and bracelet are carefully performed to exact measurements and specifications
The watch case and bracelet are then polished using a series of polishing wheels. First, the back of the bracelet and the clasp are polished with a satin finish. Then, we use the black rouge polishing wheel to remove deep scratches, followed by the red rouge for a final high polish and the last satin finish build up.
We submerge the Rolex, Patek Philippe, Cartier, and Breitling watch bracelet and the case in the UltraSonic solution to remove general build up.
Then we proceed by steam cleaning the watch pieces making sure we remove any buildup left in between the links or hard to clean places. This step is crucial in getting the piece to really excel in its true beauty.
We lay the pieces down to dry before we move on to reassembling.
Miami Beach Watch Repair on Rolex, Cartier, Patek and more
Request pre-labeled Easy Ship Box and mail in your item to repair.
Request an Easy Ship Box
Once you receive the box and send your watch, one of our Master Watchmakers will evaluate it and contact you with a free estimate. If you approve of the estimate we will proceed with the repair, which generally takes 2-3 weeks.
If you wish to repair at a different time we will ship the watch back to you at no cost to you.