For a repair shipment
Follow the current Easy Ship or intake instructions supplied for your request. Include the requested repair/contact information, but do not send government ID, original presentation boxes, warranty papers, or other sales/full-set materials unless the repair intake team specifically asks for them.
1. The Essential Documentation
Before you even reach for the bubble wrap, ensure your paperwork is in order. A watch without context is just a mystery box.
- Contact Information: Clearly list your full name, phone number, email address, and return shipping address.
2. The Double-Box Packing Method
To prevent theft and damage, your packaging should be discreet and sturdy.
Step 1: Wrap the Watch
Wrap the watch in soft microfiber or bubble wrap. If it’s on a bracelet, place a piece of foam or cloth between the case back and the clasp to prevent scratching during transit.
Step 2: The Inner Box
Place the wrapped watch into a small, sturdy box. Fill any empty space with packing peanuts or crumpled paper so the watch does not move when you shake the box.
Step 3: The Outer Box
Place the inner box into a larger shipping box. This "double-boxing" provides a crush zone and makes it much harder for someone to tamper with the contents.
3. Security & Shipping Labels
When shipping high-value items, discretion is your best friend.
- Avoid "Luxury" Labels: Never write "Gray & Sons Jewelers" or "Luxury Watches" on the outside of the box. Address it simply to "G&S" or use the specific name provided by our intake team.
- Insurance is Mandatory: Use a carrier that allows for high-value insurance (like FedEx or registered Mail via USPS).
- Tracking & Signature: Always require a Direct Signature for delivery.
Final Checklist Before Sealing
- [ ] Is the watch secured so it doesn't rattle?
- [ ] Did you include your contact info and service request?
- [ ] Is the outer box reinforced and sealed with heavy-duty packing tape?
Ready to get started?
Once your package is on its way, email us the tracking number so our team can monitor its arrival and get to work on your timepiece immediately.
Related Watch Repair Guides
Request a Watch Repair Evaluation
A repair request begins with an individual inspection and estimate. Send your watch securely or visit Gray & Sons in Surfside, Florida, to discuss the next step.