Do you have a Mercedes-Benz on your wrist? Most people consider Rolex the Mercedes-Benz of wristwatches and for good reason. It is a world-class watch that works hard and plays harder. Even with the incomparable hallmarks of the brand, Rolex and Swiss watchmakers recommend that you overhaul, re-lubricate, and clean your watch every 3 to 5 years just like we do with a fine car. Oil and lubricant breaks down and it's important to remove the oils and then re-apply fresh lubricant and replace worn parts as needed. In addition, the gaskets that maintain your watch to be waterproof, which is a hallmark of Rolex watches, as well as the crown, crystal, and back of the watch that maintain waterproofness, need to be checked and adjusted accordingly.
When it comes to Rolex repair, it matters a great deal where you take your watch for service. Rolex has service centers in New York and also in Dallas, Texas and they also have lots of authorized dealers that have trained many independent watchmakers all over the United States. Here at Gray & Sons Jewelers, our team is comprised of Swiss-trained watchmakers and case detailers with a combined 150 years of experience servicing Rolex watches. We have original parts and equipment that can take your watch from scratched and running poorly to polished with factory original specs and running with a certified chronometer rating.
We take pride in every watch that we repair and Rolexes account for 50% of our watch repair business. So, if you want things that are precise, and you want someone that knows how to work on a delicate, fragile movement, then Gray & Sons Jewelers is your service center for Rolex watch repair. We can send you pictures before, during and after the repair process so you can actually see your watch taken down to its component parts. Wheels and screws are put through the cleaning machine through three cleaning solutions and then re-assembled piece-by-piece and screw-by-screw. We love what we do, and it shows in not only the process but also the finished result.
Rolex Watch Repair Models
Submariner Two Tone
Submariner Stainless Steel
Watch Repair Miami
We have seven Swiss-trained Master Watchmakers and Jewelers with over 150 years combined experience to perform all watch repair services.
Strap & Bracelet Repair/Rebuilding/Replacement
Watch Polishing/Detailing to “New"
Our Rolex Watch Repair Process
Every one of our Rolex watches we take in has been meticulously restored to perfection by our Rolex watch repair specialists, to ensure years of faithful service with normal care and maintenance. First, each Rolex watch goes through our rigorous 86-step inspection and restoration process. We are so confident in the quality of the timepieces we sell that we proudly offer our exclusive 12-month warranty on all watches and a 24-month warranty on all Rolex watches. After being fully restored, all Rolex watch cases and bracelets are finely polished to remove any surface scratches and to restore each piece to its original luster. When a Rolex watch leaves us (whether the watch is 5, 10, 20 or even 50 years old) it is in pristine condition.
Rolex Watch Repair Photographs
Hello Alan and Happy New Year to you!
We have your vintage Rolex watch and I wanted to send you some in-progress photographs. I see that the current spring was wound too tight so we are going to install a new mainspring that fits your particular watch and replace the crystal. We will completely disassemble your watch, clean out the old oil and re-lubricate it from scratch. We then touch up your bezel on the case but keeping the original vintage look. Some people just take shortcuts once they have your money but that's not what you're going to see from Gray & Sons.
I'm just keeping you updated on the status of your watch.
GIA Certified Diamond Gemologist and Colored Stones Specialist, AJP Workshop and Quality Control Manager for Jewels and Watches
OVER 150 YEARS OF COMBINED WATCHMAKING AND JEWELRY/CASE AND BRACELET REPAIR EXPERIENCE!
How to Repair Your Watch with Gray & Sons Jewelers
We offer our Watch Repair services locally in South Florida (Miami, Miami Beach, Surfside, Bal Harbour, Fort Lauderdale, and West Palm Beach). With our watch repair Miami base, you have the convenience of care being close to home. We also offer our services nationally, as well as internationally, with our Easy Ship Box Option.
Come visit our showroom and let us evaluate your watch. Our Swiss-trained watchmakers are among the best in the United States and we just happen to be located on Miami Beach. We will provide you an estimate before beginning any work for an experience you can feel good about from start to finish.
National and International Repairs
To accommodate customers across the United States and overseas who complete repairs with us, we devised the Easy Ship Box as the fastest and most convenient way to send sensitive luxury items. Once you receive the box and send your watch, one of our Master Watchmakers will evaluate it and contact you with a free estimate. If you approve of the estimate we will proceed with the repair, which generally takes 2-3 weeks. If you wish to repair at a different time we will ship the watch back to you at no cost to you.
Rolex Repair & Service
Complete Rolex Overhaul & Detailed Disassembly
Rolex Bracelet Repair
Request pre-labeled Easy Ship Box and mail in your item to repair.
Request an Easy Ship Box
Once you receive the box and send your watch, one of our Master Watchmakers will evaluate it and contact you with a free estimate. If you approve of the estimate we will proceed with the repair, which generally takes 2-3 weeks.
If you wish to repair at a different time we will ship the watch back to you at no cost to you.