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Bring us your broken, cracked, dropped, soaked and rusted watches! Watch repairs and maintenance are a core part of our business at Gray & Sons Jewelers. We pride ourselves on having the most talented team of master watchmakers in the country. Working on-site, our repair department restores and mends older, broken down or beat up watches. From simple fixes, such as replacing a battery, buckle or leather strap, to more complex overhauls, we do it all.

Watch Repair and Maintenance
Gray & Sons in-House Watch Repair and Maintenance Department

Mission Impossible: Fixing The Unfixable

One of the most famous plastic surgeons in Miami Beach came to us with a destroyed $250,000 Audemars Piguet ultra-complicated watch. Because of water damage, it was a solid block of rust. The client was wearing it when he was swimming in his Jacuzzi. He sent his watch to Audemars Piguet in Switzerland for an estimate, and was quoted $125,000 for the repair—and it would take a year to fix. A friend referred him to Gray & Sons Jewelers. Our master watchmaker knows complicated watch repairs. He polished every wheel and every pivot and replaced practically every part.

Watch Repairs Maintenance: Audemars Piguet

We handmade some of the gears to factory specifications. Part by part, screw by screw, we refurbished the watch with hundreds of pieces and then went through the painstaking process of reassembling and refitting it all together. In the end, the client got his watch back in three months, not a year. And he got his watch back running perfectly the first time. It was water resistant and back to factory original specs for one-tenth of the original quoted price. And we got a customer for life.

Watch Repair and Maintenance
Gray & Sons in-House Watch Repair and Maintenance Department

 

Strap Up: Upgrading Your Style

A great way to spruce up your timepiece is with a new leather strap. We buy authorized straps from brand name companies, and have a large selection from the most famous designers. We also sell generic crocodile, alligator and lizard straps. Since many of these watch companies do not make their own straps, they subcontract to leatheries to make fine straps for them. These same leatheries make straps without the designer name. The quality, look, color, vibrancy and stitching are all first quality. And why not spend $100 on a strap instead of $400?

Silk black genuine leather band
Silk black genuine leather band

Home Alone: Protecting Your Watch

At home, one of the most common problems that happens with a mechanical watch is that people are winding and setting it on their wrist. By doing this, you end up bending the stem and breaking the crown off the watch. When that happens, you have a repair that can cost from $100 to $1,000. You have to replace the stem or crown, or both. Always wind and set your watch over a table, not the floor. If you wind and set the watch over a granite floor, the watch can fall and you will break the crystal. The sheer vibration of hitting the floor will have broken some gears or axles. It will be an expensive repair.

Watch Repair and Maintenance
Gray & Sons in-House Watch Repair and Maintenance Department

Written by

Gray & Sons

We have been in business since 1980 in beautiful Miami Beach, Florida. The principal focus of our company has always been selling meticulously restored & mint condition Certified Preowned watches and one-of-a-kind estate jewelry pieces. Our Miami Beach showroom is located across from the world renowned Bal Harbour Shops, and we have been doing mail order business with customers around the country (and around the world) for over 13 years. If you are ever in the area please stop by, we would love to meet you.