Dallas Watch Repair | Rolex, Patek Philippe, Cartier | Gray & Sons

Why does Gray & Sons have happy Dallas watch repair customers? Gray & Sons Jewelers is the most respected, independent Watch Repair and Service Center in the U.S.A. Serving all of Dallas, Texas, including University Park, Preston Hollow, Highland Park, Bluffview, Lakewood, Southlake, and North Dallas; along with our international clients, since 1980! After 38 years, nobody has more experience than Gray & Sons Jewelers. We repair fine Swiss mechanical watches and have 6 Swiss-trained Master Watchmakers with over 150-years combined experience to perform all watch repair services in Dallas Texas. No one else will service your fine Omega, Rolex, Patek Philippe, Breitling, Piaget, or Cartier watch. We’re so confident in our abilities, that we stand behind our repair services with a 1-2 year warranty. We will give you piece of mind, knowing that we make every effort to provide you with the first-class quality services you expect and deserve.

Next time you’re visiting sunny South Florida, we’d love you to come in and look at our collection of Rolex watches, Patek Philippe watches, Cartier watches along with our luxury assortment of second-hand, restored, and authentic pieces, guaranteed by Gray & Sons. Our in-store workshop has in-house jewelers and watchmakers that fix fine Swiss watches, as well as polish, waterproof, change batteries, rebuild bracelets, and restore your collectible timepieces for all luxury brands like Cartier, Patek Philippe, Omega, and Rolex.

We have the most competitive prices on the market for pre-owned and second-hand luxury watches. We put the best watches on sale, which you can come see in our showroom, not just on our website. You can touch them and you can try them. We are proud of our Buy it, Try it, Love it or Leave it policy on all our in-stock watches and jewelry - if you’re not totally satisfied, you can return them within 10 days for a full refund, with no obligation and no questions asked. Gray & Sons has been in business for 38 years, repairing, buying, and selling luxury watches and estate jewelry, and loving every minute of it!

Dallas Watch Restoration, Service, Repair, and Sizing

Gray & Sons expert Dallas repair services, including watch repair and jewelry repair, is second to none. We are specialists at repairing, restoring, and enhancing fine, luxury watches, including but not limited to: Rolex, Patek Philippe, Cartier, Audemars Piguet, Omega, Breitling, Corum, Bvlgari, Panerai, Jaeger-LeCoultre, Harry Winston, and Ulysse Nardin in Flower Mound and North Dallas.

If your watch is gaining or losing time: We will assess its condition, and based on our watchmaker’s review, we will inform you what repairs need to be made to bring your watch back to its like new condition, receiving your approval before starting any repairs. If your watch does not require any repairs, we will tell you! We will not open a watch, potentially exposing it to dust particles or humidity, if it is unnecessary.

If your watch is loose: We can resize or adjust your current watch band, strap, bracelet, or replace it with a new one to exemplify your distinguished taste. We strive to satisfy our customers’ needs by guiding them toward the right options, helping them make the best decisions based on our collective knowledge and expertise. Residents of Highland Park, Dallas that own a Patek Philippe, Breitling, or Omega watch know that Gray & Sons Jewelers sell watch straps, bands, bracelets, and rebuilds gold and stainless steel watch bracelets, for the finest Swiss watches in the world.

If your watch crystal is cracked or scratched: It does not matter if you reside in University Park, Dallas or Frisco Texas we can polish your watch crystal to bring back its original luster, or we can replace it, so it looks like new again.

If your watch dial is blemished in any way: We have a plethora of watch dial options for you to consider, and we can replace the dial, giving you an exclusive piece to show off all over the greater Dallas area and exceptional places like Flower Mound and Grapevine Texas.

We provide other Swiss watch repair services, such as: Cartier re-lubrication, Patek Philippe overhaul and general service, Rolex detailing & polishing, Omega water proofing, Breitling crown replacement, Audemars Piguet dent repair, and Rolex band, bracelet repair, replacement, or rebuilding. Preston Hollow and University Park Rolex repair, Cartier and Omega watch battery replacement, Patek Philippe watch repair and band and bracelet resizing. Omega watch polishing and waterproofing are all done by the experts at Gray & Sons Jewelers.

This location is convenient for all customers across the US, including those who reside in Texas, and in the Dallas area, including University Park, Preston Hollow, Highland Park, Bluffview, Lakewood, Southlake, and North Dallas, simply by ordering our Easy Ship Box, using the U.S. Post Office.

We are proud to provide fast Cartier and Patek Philippe watch repair services in Frisco and Flower Mound Texas. Simply request one of our Easy Ship Boxes using the button below, fill out the repair form that we send to you, and mail your watch to our secure, fully-insured location. One of our master watchmakers will inspect your watch and we will reach out to you with a complimentary repair estimate. Upon your consent, we will start making repairs without delay. Should you choose to repair your watch at another time, we will simply mail it back to you via insured and signature-required delivery.

Why should you send your watch to us instead of going to a local jeweler? We guarantee that our Swiss-trained watchmakers will make repairs using only the highest quality genuine parts, providing you with a watch that will appear as if it never needed repair in the first place. We know that your watch may carry a high emotional and sentimental value, and from the moment we receive it, we treat your coveted watch with the utmost care and precision, as if it was our own.

Our professional staff prides themselves on enlightening our clients, making sure you understand any issues and concerns, why it could have happened, and the steps we would take to resolve the situation. With our unwavering commitment to making sure we have happy, delighted clients, we are confident that once you work with Gray & Sons and experience our superior care and craftsmanship, you won’t want to trust your watches with anyone else.

Gray & Sons Jewelers provides the best Audemars Piguet, Rolex, Patek Philippe, Vacheron Constantin, Ulysse Nardin, and Hublot watch repair services for residents of Preston Hollow and North Dallas. See our positive watch repair reviews on Gray and Sons Yelp and Google reviews, and take a look at our watch repair videos on our Gray and Sons YouTube channel.

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Request pre-labeled Easy Ship Box and mail in your item to repair.

Request an Easy Ship Box
Once you receive the box and send your watch, one of our Master Watchmakers will evaluate it and contact you with a free estimate. If you approve of the estimate we will proceed with the repair, which generally takes 2-3 weeks.
If you wish to repair at a different time we will ship the watch back to you at no cost to you.